📊 Information We Collect
We collect information to provide better services to our users. The types of information we collect include:
Account Information
Name, email address, phone number, and other contact details
WhatsApp Integration Data
Chat messages, contact lists, and communication patterns for CRM functionality
Usage Data
How you interact with our service, features used, and performance metrics
Device Information
Browser type, operating system, IP address, and device identifiers
⚙️ How We Use Your Information
We use the collected information for the following purposes:
Provide and maintain WapCRM services
Process WhatsApp communications and manage your CRM pipeline
Send automated responses and manage chatbots
Analyze usage patterns to improve our services
Provide customer support and technical assistance
Process payments and manage billing
💬 WhatsApp Data Handling
🔐 Important Security Notice
WapCRM operates as a browser extension and web application. We process WhatsApp data locally in your browser and on our secure servers to provide CRM functionality.
Regarding WhatsApp data specifically:
Messages are processed to enable CRM features like lead management and automated responses
Contact information is stored to maintain your sales pipeline and communication history
Chat data is encrypted in transit and at rest
We do not share your WhatsApp conversations with third parties
🛡️ Data Security
We implement robust security measures to protect your information:
🔐 Encryption
- • End-to-end encryption for sensitive data
- • Secure cloud infrastructure
- • Regular security audits
🔒 Access Control
- • Authentication protocols
- • Regular data backups
- • Employee training programs
⚖️ Your Rights and Choices
You have several rights regarding your personal information:
Access
Request a copy of your personal data
Correction
Update or correct inaccurate information
Deletion
Request deletion of your personal data
Portability
Export your data in machine-readable format
Restriction
Limit how we process your information
Objection
Object to certain types of processing
📧 Exercise Your Rights
To exercise these rights, please contact us at privacy@wapcrm.in
📞 Contact Information
If you have questions about this Privacy Policy or our data practices, please contact us:
General Contact
Data Protection Officer
For EU residents, contact our DPO: