✅ Agreement to Terms
By accessing and using WapCRM ("Service", "Platform", "We", "Us"), you accept and agree to be bound by the terms and provision of this agreement.
⚠️ Important Notice
If you do not agree to abide by the above, please do not use this service.
These Terms of Service govern your use of WapCRM, including all content, functionality, and services offered on or through the platform.
🎯 Service Description
WapCRM is a WhatsApp management and automation platform that provides:
🤖 Automation Features
- • Automated messaging and chatbot functionality
- • Bulk messaging and campaign management
- • AI-powered response generation
📊 CRM Tools
- • Customer Relationship Management for WhatsApp
- • Lead management and sales pipeline tracking
- • Analytics and reporting tools
👤 User Accounts and Registration
To use WapCRM, you must:
Valid Identity
Create an account with accurate and complete information
Age Requirement
Be at least 18 years old or have parental consent
WhatsApp Business
Have a valid WhatsApp Business account
Security
Maintain the security of your account credentials
⛔ Acceptable Use Policy
When using WapCRM, you agree NOT to:
Send spam, unsolicited messages, or harassing content
Violate WhatsApp's Terms of Service or Business Policy
Use the service for illegal or fraudulent activities
Attempt to hack, disrupt, or compromise the platform
Share your account credentials with unauthorized parties
Send malicious content, viruses, or harmful code
Violate any applicable laws or regulations
Impersonate others or provide false information
⚠️ Violation Warning
Violation of these terms may result in immediate account suspension or termination without refund.
💬 WhatsApp Compliance
WapCRM operates in compliance with WhatsApp's policies, and users must:
📋 Policy Compliance
Follow WhatsApp Business API terms and conditions
📊 Message Limits
Respect WhatsApp's messaging limits and restrictions
✅ Consent Management
Obtain proper consent before sending marketing messages
🚪 Opt-out Options
Provide clear opt-out mechanisms for recipients
💳 Subscription and Payment Terms
WapCRM offers various subscription plans with the following terms:
Free Trial
Limited features and duration
Subscription Fees
Monthly or annual billing cycles
Auto-Renewal
Automatic renewal unless cancelled
💡 Payment Information
All fees are non-refundable except as required by law or as specifically stated in our refund policy.
📈 Pricing and Price Change Policy
🔔 Price Modification Rights
WapCRM reserves the absolute and unilateral right to modify, adjust, increase, or decrease pricing for any or all services, plans, features, and add-ons at any time without requiring your consent or approval.
By using our services, you acknowledge and accept this pricing flexibility as a fundamental term of service.
⚖️ Pricing Authority and Scope
As the service developer and provider, WapCRM maintains exclusive authority to:
💼 Development Rights
- ▸ Set and modify base pricing for all user tiers
- ▸ Adjust reseller commission structures
- ▸ Modify admin panel pricing and features
- ▸ Change pricing models and billing cycles
🎯 Commercial Decisions
- ▸ Introduce or remove pricing tiers
- ▸ Modify feature availability across plans
- ▸ Implement surge pricing or promotional rates
- ▸ Change payment processing fees
👥 Pricing Policy by User Category
👤 End Users (Direct Customers)
Standard subscription users purchasing directly from WapCRM are subject to:
- • Price changes effective from the next billing cycle after notification
- • Current billing cycle honored at existing rates
- • Option to cancel subscription before price increase takes effect
- • No refunds for partial periods if cancelling due to price changes
🤝 Resellers and Partners
Authorized resellers distributing WapCRM services acknowledge:
- • Wholesale pricing modifications may occur without negotiation
- • Reseller margins may be affected by pricing changes
- • Responsibility to inform their end customers of price changes
- • Commission structures subject to revision based on new pricing
- • No compensation for customer losses resulting from price adjustments
⚙️ System Administrators
Enterprise and administrative accounts are subject to:
- • Modified pricing for admin panel access and features
- • Changes in user seat or license pricing
- • Adjustments to volume or usage-based pricing tiers
- • Priority support or additional service fee modifications
📅 Price Change Notification Process
🔔 30-Day Advance Notice Commitment
WapCRM commits to providing a minimum of thirty (30) calendar days advance notice before implementing any price increases through our official community channels.
📢 Notification Channels
- ✓ Official WapCRM Community Platform
- ✓ Email notifications to registered users
- ✓ In-app announcements and alerts
- ✓ Website banner and announcement page
- ✓ Reseller and partner portal notifications
📋 Notice Content
Price change notifications will include:
- ▸ Exact effective date of price change
- ▸ Details of new pricing structure
- ▸ Affected plans or services
- ▸ Options for existing customers
🚫 No Refund Policy for Price Changes
❌ Strict No Refund Rule
Price changes, increases, or modifications do NOT constitute grounds for refund of any fees already paid for services rendered or subscription periods in progress.
All sales and subscription fees are final and non-refundable in relation to pricing adjustments.
Specific No-Refund Scenarios
Mid-cycle Price Increase
No refund if price increases during your current subscription period
Cancellation Due to Price
No refund if you cancel subscription because of announced price changes
Annual Subscriptions
No prorated refunds for prepaid annual plans affected by price changes
Feature Repricing
No refund when features are moved to higher-priced tiers
Reseller Impact
No compensation to resellers for customer churn due to price changes
Bulk Purchases
No refunds on bulk credit or message purchases after price updates
⚖️ Legal Basis for Price Modifications
WapCRM's right to modify pricing is legally justified and protected under the following principles:
1. Commercial Freedom and Business Operations
As a commercial software service provider, WapCRM retains the fundamental right to set and adjust pricing to ensure sustainable business operations, cover infrastructure costs, development expenses, and maintain service quality. Price modifications may be necessitated by changes in operational costs, technology investments, market conditions, or strategic business decisions.
2. Dynamic Service Model
WapCRM operates as a Software-as-a-Service (SaaS) platform with continuous development, updates, and improvements. Unlike one-time product purchases, subscription services require ongoing investment. Price adjustments reflect the evolving value proposition, including new features, enhanced security, improved infrastructure, and expanded capabilities that benefit all users.
3. External Cost Factors
Service costs are influenced by third-party factors beyond our control, including WhatsApp API pricing changes, cloud infrastructure costs, data storage expenses, payment processing fees, regulatory compliance requirements, and currency fluctuations. WapCRM reserves the right to adjust pricing in response to these external factors to maintain service viability.
4. Contractual Nature of Terms
By accepting these Terms of Service, users explicitly acknowledge and agree to WapCRM's right to modify pricing. This agreement constitutes a binding contract where users accept the possibility of price changes as a condition of service access. Continued use after notification of price changes constitutes acceptance of new pricing terms.
5. Industry Standard Practice
Price modification clauses are standard across the SaaS industry and software service providers. This practice is recognized and accepted in software licensing agreements, cloud service contracts, and subscription-based business models globally. WapCRM's pricing policy aligns with industry norms and best practices.
6. Advance Notice Fairness Provision
While maintaining the right to modify prices, WapCRM demonstrates good faith by providing 30-day advance notice, exceeding minimum legal requirements in most jurisdictions. This notice period allows users to make informed decisions about continuing service, seeking alternatives, or adjusting their usage patterns.
7. User Protection Through Transparency
Users are protected through transparent communication via multiple channels, clear documentation of pricing changes, honoring current billing cycles at existing rates, and providing options to cancel before increases take effect. This approach balances business needs with user interests while maintaining legal compliance.
🛠️ Your Options When Prices Change
Accept & Continue
Continue using WapCRM with the new pricing structure
Change Plan
Switch to a different plan that better fits your budget
Cancel Service
Cancel before the price increase takes effect (no refund for current period)
⚠️ Mandatory Acknowledgment
By creating an account, subscribing to any service, or continuing to use WapCRM after receiving price change notifications, you explicitly and irrevocably acknowledge, understand, and agree to:
- • WapCRM's unrestricted right to modify pricing at any time
- • The no-refund policy regarding all price changes
- • Your responsibility to monitor community announcements for pricing updates
- • The binding nature of these pricing terms as part of the overall Terms of Service
🔒 Limitation of Liability
To the maximum extent permitted by law, WapCRM shall not be liable for:
⚠️ Indirect Damages
Any indirect, incidental, special, or consequential damages
💰 Financial Loss
Loss of profits, revenue, data, or business opportunities
🚫 Service Issues
Damages from use or inability to use the service
🔗 Third-party Issues
Issues arising from third-party services (including WhatsApp)
📱 Content Issues
Content sent or received through the platform
🛡️ Security Breaches
Security breaches beyond our reasonable control
⚖️ Liability Cap
Our total liability shall not exceed the amount paid by you for the service in the 12 months preceding the claim.
📞 Contact Information
For questions about these Terms and Conditions, please contact us:
Legal Inquiries
Business Address
📍 Satara, Maharashtra, India 415004
📞 917620798265
📋 Legal Notice
These terms constitute the entire agreement between you and WapCRM regarding the use of the service.